All episodes

How do we convince our customers to purchase more and more often at METRO? In the latest edition of MORE Podcast, I talk to Gilles Babikian, Vice President Sales Excellence at METRO AG, about our sCore strategy and the development of our global sales organisation. He reveals how our multichannel approach gives our customers the choice via which channels they want to purchase our products and how we are transforming from a pure product supplier to a partnership-based solution provider.
You will also get to know Gilles personally and find out what Sound Souvenir he has brought us. Have fun...

Trust, understanding and knowing your partner's needs - that's what makes a good relationship. What counts in life naturally also applies to a stable business relationship. In this episode of MORE Podcast, I talk to Tino Hölters, Head of Customer Relationship Management (CRM) at METRO AG, about how METRO uses a variety of data to provide its customers with the best possible support. You can also find out how CRM is playing a key role in shaping the future of wholesale, as well as the challenges and exciting steps METRO still has ahead of it on the road to optimising...

Can METRO achieve the goals of its sCore strategy and be a responsible and sustainable company at the same time? A clear "yes" is the answer given by Ivonne Bollow, Senior Vice President Corporate Responsibility & Public Policy at METRO AG, in this episode of MORE Podcast. In fact, she goes one step further: achieving METRO's sustainability goals is an important contribution to the company's growth strategy. How we achieve our climate and sCore targets and actively represent the interests of our customers at the political level is the topic of this edition of MORE Podcast - Wholesale to the...

In this episode of MORE Podcast - Wholesale to the max, we take another comprehensive look at METRO's sCore strategy and talk about the delivery business as one of the growth drivers of the company. My guest Joachim Lindner, responsible for the Multichannel Network Transformation at METRO, gives us a deep insight into the future of our wholesale stores and how they are preparing for the delivery business of tomorrow.
METRO is currently creating the conditions for the targeted tripling of delivery sales by 2030. In future, the METRO and MAKRO locations will not only work as traditional wholesale stores,...

We take you into the exciting world of procurement at METRO! Every year, we source around €2 billion worth of products for our customers. In this episode, we reveal how we provide our professional customers in the hospitality industry and smaller retailers with a tailor-made assortment. Also learn how our sCore strategy ensures that our products are always available and how we continue to increase the share of METRO's high-quality own brands. Therefore, Bertrand Mothe, Chief Procurement Officer at METRO, is my guest in this episode of MORE Podcast - Wholesale to the max.

This year's METRO Leadership Summit was an important milestone on the journey of our sCore growth strategy. In this special episode of the MORE Podcast, I bring you the highlights of the meeting, where more than 300 leaders from all METRO countries gathered to discuss the next steps for sCore. I have compiled the most important topics and insights from the Leadership Summit for you. Tune in and let the statements of the board members inspire you and guide you in your daily work.
And even though I don't have a guest this time, don't worry, there's still the ever-popular...

It's the good old basic principle of wholesale: the more you buy of a product, the less you have to pay for it. Sounds simple and it is. At METRO, this pricing system is called "„Buy More Pay Less“", or BMPL for short. And it is one of the measures that make METRO's sCore growth strategy so successful. Why that is and why it's sometimes not so easy to simplify things is what I talk about in this episode of MORE Podcast with Matthias Dutschmann, Managing Director Offer Management and Supply Chain at METRO Germany.

In this episode of MORE Podcast, I talk to Peter Gries, Customer & Sales Officer at METRO AG, about the importance of customer understanding and customer acquisition. He explains the characteristics of the typical METRO customer and how METRO can best serve them to support their business. We also look at topics such as customer behaviour, building customer relationships, sales strategies, the role of digital tools and the use of data for customer relationship management. We also look at pricing and its role in METRO's wholesale transformation. At the end of the episode, Peter shares his Sound Souvenir with us.

Smaller retailers are finding it increasingly difficult to survive against the large hypermarket companies. Many of the family businesses are struggling for bare survival. But METRO's franchise concept offers them the perfect opportunity to transform their business into modern convenience stores and thus make them fit for a secure future. In this episode of MORE Podcast, I talk to METRO's franchise expert, Daniel Quest. He explains to us what our franchise concept looks like in detail and what special significance Trader customers have for METRO's growth in the context of the sCore strategy.

Rising costs, lack of staff, inaccurate calculation - the challenges for restaurateurs are numerous. The solution to these and many other problems lies in the digitalisation of processes in hospitality businesses. Making these more efficient and economical and thus making everyday life easier for restaurateurs is the mission of Hospitality Digital. About the ambitious goals of the METRO subsidiary and its contribution to the sCore strategy, I talk in this episode of MORE Podcast with Volker Gläser, CEO of Hospitality Digital.